Frequently Asked Questions
Everything you need to know before your first glass.
General information
Product information
Shipping & Delivery
What is HydroLite?
HydroLite Hydrogen Water is an effervescent tablet that you dissolve in drinking water. Tablets and hydrogen-generating bottles are different products; use the directions supplied with your specific product.
What is hydrogen water?
Hydrogen water is drinking water containing dissolved molecular hydrogen (H₂). This is different from the hydrogen already bound to oxygen in a water molecule.
What results should I expect?
We do not promise a particular health result or a time by which you will feel a change. Research on hydrogen water should not be read as proof that this particular product will produce the same results.
Why choose a tablet?
A tablet is a convenient way to prepare hydrogen water without charging a device. Compare ingredients, directions, price per serving and the format that suits your routine.
How can I compare value?
Compare the number of servings, ingredients, preparation instructions and total cost. A concentration number alone does not establish a health benefit.
Why does concentration matter?
Concentration describes the amount of dissolved hydrogen at the time of measurement. Preparation, water volume and time before measurement matter when comparing test results.
How soon will I notice a difference?
There is no promised timeline or guaranteed noticeable effect. Follow the product label rather than increasing your serving to try to obtain a result.
Where can I find manufacturing and testing details?
Check the current packaging for manufacturing information. Contact us with the product name and batch number if you need supporting documentation for a specific claim.
How do the tablets work?
The tablet fizzes when added to water and releases molecular hydrogen. Follow the preparation directions on the package and allow the tablet to dissolve before drinking.
What does 12,000 PPB mean?
PPB means parts per billion. 12,000 PPB equals 12 PPM when both use the same measurement basis. A quoted concentration needs preparation and test conditions to be meaningful; it is not a medical dose or proof of effectiveness. Contact us for documentation relevant to your product.
How do tablets differ from bottles?
Tablets are used once per serving. Hydrogen-generating bottles are reusable devices that require charging and care. Follow the instructions for the particular tablet or bottle model you own.
How do I prepare a tablet?
Follow the water quantity, temperature and serving directions on the current package. Let the tablet dissolve fully and prepare it when you intend to drink it. Do not swallow an undissolved tablet.
Which water should I use?
Use safe drinking water and follow the package instructions. A hydrogen tablet does not replace water treatment or make unsafe water safe to drink.
When should I prepare it?
Prepare it when you intend to drink it, following the label. We do not promise that using it at a particular time of day produces a health benefit.
How many tablets should I use?
Check your pack for the number of servings and follow its serving directions. Do not exceed the labelled serving.
Does it contain caffeine?
The current HydroLite Hydrogen Water tablet is listed as caffeine-free. Check your package for the complete ingredients and nutrition information.
How does it taste?
The current tablet is raspberry flavoured. Check the ingredient list on your package if you have a dietary preference or ingredient sensitivity.
Can I use it with medication or a health condition?
Ask your healthcare professional before using a supplement if you take medication, have a medical condition, are pregnant or are nursing. Show them the complete ingredient label. Do not replace prescribed treatment with hydrogen water.
Where can I get help with a HydroLite bottle?
Tablets and bottles use different instructions. Follow the manual supplied with your bottle for charging, water type and cleaning. If you need a replacement manual, contact us with your model and order number so we can identify the correct instructions.
How much does shipping cost?
Your checkout shows the shipping options and charges for your address. See our shipping information for details.
How do I check delivery progress?
Use the tracking information sent with your shipment. For help with your order, contact us with your order number.
How do returns work?
Review the return policy and the terms shown for your purchase. Contact us with your order number to discuss a return; eligibility and timing depend on the applicable terms.
How do I manage a subscription?
Use the subscription-management link supplied with your subscription emails, or contact us for help. Changes to future deliveries do not necessarily cancel an order that has already been processed.